Shipping Policy

At laktq.com, we're committed to providing fast, reliable, and transparent delivery for all high-quality department store orders. Please review our shipping policy below for details on delivery times, costs, and other important information.

1. Shipping Locations

We currently ship to all 50 U.S. states (including Alaska and Hawaii) as well as Puerto Rico. We do not offer international shipping at this time.

2. Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
Orders placed after 5:00 PM CST will be processed the next business day.
During peak seasons (e.g., Black Friday, Christmas), processing may take an additional 1-2 business days.
3. Shipping Methods & Delivery Times

Shipping Method    Estimated Delivery Time    Cost
Standard Shipping (USPS, UPS Ground)    3-7 business days    Free shipping
Note:

Delivery times are estimates and do not include processing time.
Rural areas may experience slightly longer delivery times.
Shipping to Alaska, Hawaii, and Puerto Rico may take 5-10 business days for Standard Shipping.
4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the carrier’s website (USPS or UPS).

5. Shipping Restrictions

Some heavy or oversized items (e.g., large power tool combos) may require freight shipping, which will be calculated at checkout.
PO Boxes & APO/FPO addresses are only eligible for USPS shipping.
6. Undeliverable & Returned Packages

If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment costs. To avoid delays, please ensure your shipping details are accurate at checkout.

7. Damaged or Lost Shipments

If your package is lost in transit, please contact us at support@laktq.com within 30 days for assistance.
If your order arrives damaged, please take photos and contact us immediately for a replacement or refund.
8. Holiday & Weather Delays

Shipping carriers may experience delays during holidays, extreme weather, or unforeseen events. We appreciate your patience during these times.

9. Contact Us

For any shipping-related questions, please reach out to:

Phone: +1 (718) 379-6358
Email: support@laktq.com
Address:13677 Roosevelt Ave STE 301

Customer Service: Mon - Fri: 9am - 6pm (CST)

Thank you for choosing laktq for your department store needs! We appreciate your patronage and are committed to providing you with a smooth shopping experience.

Last Updated: May 11, 2025